Get in touch with the XyzPilot support team, report an issue, or request access to the system. We're here to help you get the most from your CAD/CAM workflow.
Whether you need help with login access, have a technical question, or want to report unexpected software behaviour — our support team is ready to assist.
For login issues, user account setup, permissions, and network access — contact your company's designated XyzPilot system administrator.
For software issues, unexpected behaviour after updates, or technical questions about XyzPilot functionality, please use the contact form or contact your support representative.
Before contacting support, check the full documentation and troubleshooting guide — many common questions are answered there.
If you encounter unexpected behaviour, please include your browser version, operating system, and a description of the steps that led to the issue.
Check your username and password are correct. If problems persist, contact your system administrator. For forgotten passwords, follow your company's password recovery procedure. Never share your password with other users.
XyzPilot is optimised for Microsoft Edge and Google Chrome at their latest versions. Keep your browser updated for the best performance and security.
No. XyzPilot is entirely web-based. Simply open a supported browser, navigate to the XyzPilot web address provided by your administrator, and log in.
Ensure your browser is up to date and maximised. Check your internet connection speed. Close unnecessary browser tabs and applications. For complex geometry, a faster processor and more RAM will improve performance.
Feature access depends on your assigned user permissions. Contact your system administrator to request access to additional CAD, CAM, or administrative functions.
XyzPilot updates are deployed periodically. If you notice unexpected behaviour after an update, report it to your system administrator or software support representative with details of what changed.